Frequently Asked Questions
Find answers to the most frequently asked questions about shipping containers, delivery, pricing, payment methods, warranties, returns, and refunds at AlrangeContainer.
AlrangeContainer specializes in the sale and delivery of shipping containers exclusively within Canada. Our delivery network is designed to serve customers across Canadian provinces and territories.
Where is AlrangeContainer located?
AlrangeContainer provides shipping container sales and delivery services throughout Canada. Our logistics network allows us to coordinate container delivery to customers across Canadian provinces and territories.
Where do you deliver?
We provide professional shipping container delivery services across Canada. Whether you are located in a major Canadian city or in a more remote area, our team can evaluate your location and coordinate the appropriate transportation equipment for your delivery.
Are there any hidden fees or surcharges?
No. At AlrangeContainer, we believe pricing should be transparent and easy to understand. Any applicable delivery, transportation, special-access, or logistics costs will be communicated to you before payment is completed. Applicable taxes may also apply depending on your Canadian province or territory.
How much does shipping cost?
Delivery costs depend on your location in Canada, the container size, the delivery equipment required, site accessibility, and transportation distance. Contact our team with your delivery address and the container you are interested in to receive an accurate delivery estimate.
How long will it take for my container to arrive?
Our standard delivery window is generally 4–10 business days from order confirmation, depending on inventory availability and delivery location.
- Order Processing: 1–3 business days, including quality inspection and order preparation.
- Transit Time: Approximately 3–7 business days depending on destination and transportation availability.
- Order Cut-Off: Orders received before 2:00 PM Eastern Time, Monday through Friday, may begin processing the same business day.
Delivery times are estimates and may vary due to weather, road conditions, carrier availability, remote destinations, and other logistical circumstances.
What are the site requirements for delivery?
To ensure a safe and efficient delivery, your site must meet the following requirements:
- Surface: Firm, level ground such as concrete, gravel, asphalt, or hard-packed earth.
- Clearance: Approximately 60ft of straight-line clearance for 20ft units and approximately 100ft for 40ft units.
- Height: At least 14ft of vertical clearance to avoid overhead wires, trees, buildings, or other obstructions.
- Access: Sufficient room for the delivery truck to access the site, maneuver, unload, and safely leave the property.
What is the difference between One-Trip, Used, and WWT containers?
Do you offer a warranty or guarantee?
Yes. AlrangeContainer stands behind the condition of its eligible containers. Our Wind & Watertight guarantee covers qualifying structural defects or leaks discovered in accordance with the applicable warranty or return policy. Depending on the circumstances, an eligible issue may be addressed through a mobile repair, exchange, or refund.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal. Payment availability may vary depending on the order and transaction. Payment information is processed through secure payment providers.
When will I be charged for my order?
Your payment method is generally charged when your order is completed and payment is authorized. This allows AlrangeContainer to secure the selected unit from available inventory and begin the inspection, preparation, and delivery scheduling process.
What is your return policy?
We offer a 30-day return window for eligible products.
If you are unsatisfied with your container or discover a qualifying structural defect, you must contact AlrangeContainer within 30 days of delivery.
- Defective Units: Eligible defective units may qualify for return shipping at no additional cost, subject to inspection and approval.
- Change of Mind: Customer-initiated returns may be subject to applicable return shipping costs and restocking fees as outlined in our Return & Refund Policy.
Custom-built, modified, personalized, or made-to-order products may not be eligible for return once production has begun.
How long does a refund take?
Once the returned container has been received at the designated facility and inspected, approved refunds are generally processed to the original payment method within 10 business days . The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Still have questions?
Our team is here to help with container availability, pricing, delivery requirements, payment, returns, and any other questions you may have.